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Warranty & Return

 

“We are committed to bring you exceptional
products and customer experience!”
- Your Vanquest Team -

Register Your Products

 

If you purchased your VANQUEST® gear from an online shopping site such as AMAZON.com, EBAY.com, or from a dealer, please register your gear to active product warranty:

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You don't need to do anything if you've purchased directly from www.VANQUEST.com; we got you covered.

 

Limited Lifetime Warranty


All VANQUEST® products come with a Limited Lifetime Warranty:

When you order directly from www.VANQUEST.com, you are covered under our 100-Day Hassle-Free Return & Refund* Policy.

For all other purchases, we will repair or replace your gear FREE of charge if the issue is related to material or manufacturing defects.

For non-material or non-manufacturing defect warranty issues, we will provide a quote to have your gear serviced or repaired. Our goal is to make your experience a great one, and help you reunite with your gear as soon as we can.

Material and manufacturing defects do not include normal wear and tear, customer modifications, or misuse. Customer modifications void product warranty. The Vanquest Team makes the final decision on all warranty issues.

*We only refund products purchased directly from VANQUEST. Original shipping and delivery not refundable. If you received FREE SHIPPING, deduction will be based on returned order value: $3 ($1-$29) | $5 ($30-$59) | $8 ($60-$99) | $10 ($100-$149) | $12 ($150+).

If returned products are not in resalable condition (ex. any signs of use), or if original packaging and/or tags are missing, a 15% restocking fee will apply. If products have been permanently modified, Vanquest may not be able to issue a refund.

 

Warranty & Return Policies

 

100-DAY HASSLE-FREE RETURN


Try our gear! If you are not 100% satisfied, you have 100 da
ys to change your mind! You may return your purchase for a refund* within 100 days of your purchase. 100-Day Hassle-Free Return only available when you order directly from www.VANQUEST.com 

Please download, complete, and follow the instructions in the 100-Day Return Form: 

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You may be asked to provide shipping proof, so please obtain a tracking number for your records. Customers are responsible for shipping to Vanquest Gear. In the case of warranty repair or replacement, we will cover the cost of shipping back to our customers (US addresses only).

Foreign customers are responsible for shipping costs to and from Vanquest Gear. Please contact us for a return shipping quote, or use www.USPS.com to get an estimate.

Please note:
• All return items must be packaged properly, and have a valid RMA #.
• Vanquest is not responsible for lost or damaged items during transport, or any personal belongings left inside of your return package.
• Vanquest may deny return service, or refund to any customers who did not follow our return instructions.

For refund*, the merchandise must have no visible sign of use, and is in resalable condition with original packaging, tags, and accessories. If a returned item is not in resalable condition (ex. any signs of use), or if the original packaging and/or tags are missing, a 15% restocking fee will apply. If the returned product has been permanently modified, Vanquest may not be able to issue a refund.

Our 100-Day Return & Refund* policy is only for gear purchased directly from www.VANQUEST.com. If you've purchased from AMAZON.comEBAY.com, or a dealer, please contact the resellers about their return policies.

*We only refund products purchased directly from VANQUEST. Original shipping and delivery not refundable. If you received FREE SHIPPING, deduction will be based on returned order value: $3 ($1-$29) | $5 ($30-$59) | $8 ($60-$99) | $10 ($100-$149) | $12 ($150+). 

If returned products are not in resalable condition (ex. any signs of use), or if original packaging and/or tags are missing, a 15% restocking fee will apply. If products have been permanently modified, Vanquest may not be able to issue a refund. 

*FIRE SALE products can only be returned for exchange for other FIRE SALE product(s) within 30-days (refund not available for FIRE SALE items)

 

 WARRANTY REPAIR & ITEMS PURCHASED 100+ DAYS AGO


If your product was purchased more than 100 days ago and needs warranty repair, please email defect product images to cs@vanquest.com, and obtain a Warranty RMA # (Return Merchandise Authorization Number) first.

For items purchased directly from VANQUEST, your Warranty RMA # is the original invoice number with "RMA" at the front. (e.g. if the invoice # is 98765, your RMA will be RMA98765). Otherwise, contact us for a Warranty RMA # at 949-216-8880 or cs@vanquest.com

Once you have a valid Warranty RMA #, download and complete the Warranty Return & Repair Form:  

pdf-download.jpg

Customers are responsible for shipping to Vanquest Gear, and we will cover the cost of shipping back to our customers (US addresses only). Foreign customers are responsible for shipping costs to and from Vanquest Gear. Please contact us for a return shipping quote, or use www.USPS.com to get an estimate.

Please note:
• All return items must be packaged properly, and have a valid RMA #.
• You may be asked to provide shipping proof, so please obtain a tracking number for your records.
• Vanquest is not responsible for lost or damaged items during transport, or any personal belongings left inside of your return package.

• Vanquest may deny return service or refund to any customers who did not follow our return instructions.

VANQUEST makes the final decision on whether (and how) the item purchased more than 100 days ago will be serviced under our Limited Lifetime Warranty:

(1) If your product was purchased more than 100 days ago, and we’ve determined that the defect was due to manufacturer’s original material or workmanship issue, your return is COVERED under our Limited Lifetime Warranty. We will repair or replace your product free of charge. If your product is not repairable, we will replace it with an item of equivalent or higher value after contacting you; or

(2) If your product was purchased more than 100 days ago, and the defect is NOT caused by manufacturer’s material or workmanship issue (e.g. normal wear & tear, user error or modification), your return is NOT COVERED under our Limited Lifetime Warranty. We will then provide a quote to repair. If the item is not repairable, we may offer you a discount or store credit towards a future purchase on a case-by-case basis.

Factory repair turnaround time varies. It may take up to 6-12 weeks for your products to be repaired. Our goal is to keep all customers happy, and help you reunite with your gear as soon as we can.

 

Product Exchange


To streamline return process and provide faster customer service, we don't do "return for exchange". Please place a new order of the new item(s) you want, and return your previous purchase using our 100-Day Return Form.