Returns & Warranty

“We are committed to bring you exceptional
 products and experience!”
- Your Vanquest Team -

 

Return & Refund Policies


ONLINE Easy 100-Day Return  

Try our gear! If you are not 100% satisfied, you have 100 days to change your mind! You may return your purchase for a refund* within 100 days of your purchase.

Our 100-Day Hassle-Free Return policy is only for item(s) purchased directly from www.VANQUEST.com. If you purchased Vanquest products from AMAZON.comEBAY.com, or a dealer, please contact the resellers about their return policies. 

Start your ONLINE Easy 100-Day Return! You will need:

1) Order Number
2) Email Address (same email associated with order)
3) Go to VANQUEST RETURN PORTAL & begin your Return request


For MANUAL 100-Day Return, please fill out & enclose the 100-Day Return Form downloadable below:

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100-Day Return & Refund* Policy:

  • All returned item(s) must be packaged properly, in the original shipping box or appropriately-sized box with a valid RMA Number shown on the package. You may be asked to provide shipping proof, so please obtain a tracking number for your records. 

  • For Refund*, the returned product(s) must have no visible sign of use, and is in resalable condition with original packaging, tags, and accessories. If a returned item is not in resalable condition (ex. showing any signs of use), or if the original packaging and/or tags are missing, a 15% restocking fee may apply.

  • *We only refund products purchased directly from VANQUEST. Original shipping and delivery cost is not refundable. If you received FREE SHIPPING with your order, deduction will be based on returned item(s) value: $3 ($1-$29) | $5 ($30-$59) | $8 ($60-$99) | $10 ($100-$149) | $12 ($150+).

  • FIRE SALE products can only be returned for exchange for other FIRE SALE product(s) within 30-days from order date (refund not available for FIRE SALE items)

  • If the returned product has been permanently modified, Vanquest may not be able to issue a refund.

  • If you've purchased from AMAZON.comEBAY.com, or a Vanquest dealer, please contact the resellers about their return policies.

  • Vanquest is not responsible for lost or damaged items during transport, or any personal belongings left inside of your return package.

  • Vanquest may deny return service, or refund to any customers who did not follow our return instructions.

Product Exchange

To provide faster customer service and streamline the return process, we offer Refunds rather than Exchanges. Please place a new order of the new item(s) you want at www.VANQUEST.com and return your previous purchase using the VANQUEST RETURN PORTAL

Register Your Products

We encourage you to register your gear, and activate your product warranty. If you've purchased directly from www.VANQUEST.com, you don't need to do anything; we got you covered. If you purchased your VANQUEST® gear from an online shopping site such as AMAZON.com, or from a dealer, please register your gear to activate product warranty:

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Limited Lifetime Warranty

All VANQUEST® products come with a Limited Lifetime Warranty:

When you order directly from www.VANQUEST.com, you are covered under our 100-Day Hassle-Free Return & Refund* Policy.

For all other purchases, we will repair or replace your gear FREE of charge if the issue is related to material or manufacturing defects.

Material and manufacturing defects do not include normal wear and tear, customer modifications, accidental damage, loss/stolen, misuse or abuse. Customer modifications void product warranty. The Vanquest Team makes the final decision on all warranty issues.

For non-material or non-manufacturing defect warranty issues, we will provide a quote to have your gear serviced or repaired. Our goal is to make your experience a great one, and help you reunite with your gear as soon as we can.


Warranty Repair & Items Purchased 100+ Days Ago

If your product was purchased more than 100 days ago and needs warranty repair, please email product images to CS@Vanquest.com, and obtain a Warranty RMA # (Return Merchandise Authorization Number) first before returning item(s) to Vanquest.

For items purchased directly from VANQUEST, your Warranty RMA # is the original invoice number with "RMA" at the front. (e.g. if the invoice # is 98765, your RMA will be RMA98765). Otherwise, contact us for a Warranty RMA # at 949-216-8880 or CS@Vanquest.com

Once you have a valid Warranty RMA #, download and complete the Warranty Return & Repair Form:

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Customers are responsible for shipping to Vanquest Gear, and we will cover the cost of shipping back to our customers (US addresses only, if originally purchased from Vanquest.com). Foreign customers are responsible for shipping costs to and from Vanquest Gear. Please contact us for a return shipping quote, or use www.USPS.com to get an estimate.

Please note:

  • All return items must be packaged properly, and have a valid RMA #.
  • You may be asked to provide shipping proof, so please obtain a tracking number for your records.
  • Vanquest is not responsible for lost or damaged items during transport, or any personal belongings left inside of your return package.
  • Vanquest may deny return service or refund to any customers who did not follow our return instructions.

VANQUEST makes the final decision on whether (and how) the item purchased more than 100 days ago will be serviced under our Limited Lifetime Warranty:

(1) If your product was purchased more than 100 days ago, and we’ve determined that the defect was due to manufacturer’s original material or workmanship issue, your return is COVERED under our Limited Lifetime Warranty. We will repair or replace your product free of charge. If your product is not repairable, we will replace it with an item of equivalent or higher value after contacting you; or

(2) If your product was purchased more than 100 days ago, and the defect is NOT caused by manufacturer’s material or workmanship issue (e.g. normal wear & tear, user error or modification), your return is NOT COVERED under our Limited Lifetime Warranty. We will then provide a quote to repair. If the item is not repairable, we may offer you a discount or store credit towards a future purchase on a case-by-case basis.

Factory repair turnaround time varies. It may take up to 6-12 weeks for your products to be repaired. Our goal is to keep all customers happy, and help you reunite with your gear as soon as we can.